LifePlans has been serving call center needs with distinction for over 20 years. Our clients range from regional highly focused businesses to some of the largest health plans, disease management companies and insurers in North America. Our approach is to work collaboratively with our clients to identify your needs and then to design a customized approach to deliver a superior result. We offer both inbound and outbound services in a broad array of areas and we utilize the latest technologies to ensure secure, timely interactions. We also offer a robust training and quality assurance approach to deliver professional and consistent interactions every time.

LifePlans unique combination of licensed clinical and non-clinical staff allows us to dedicate appropriate personnel or combinations or personnel to meet your needs. Our clinician’s average over 10 years of clinical experience and are experts in the field. Our non-clinical staff has experience in the health care and medical services fields as well. LifePlans views itself as a natural extension of your business and we hold ourselves to a very high standard, your standards.

LifePlans unique combination of personnel and customizable, scalable solutions allows us to effectively handle a wide array of campaigns and services. Our call center services can range from capturing critical health information and medical histories on health risk assessments to on-going care management services to assisting health plans and disease management companies with enrollment and welcome calls. We measure our success on your success and stand ready to develop a customized solution to meet your needs.

Our call center solutions allow your organization to avoid not only the costly capital expense associated with investing in call center technology but also expensive overhead costs associated with staffing and managing the call center. Working with LifePlans allows you to partner with an organization dedicated to servicing your organization. We can assist with new product roll outs, take on existing servicing or serve as an overflow partner for spikes in volume or demand. A sampling of some of the typical services that LifePlans offers includes:

• Health Risk Assessment and Medical History data collection
• Medical Supplement interviews
• Nurse support line
• Fraud prevention provider verification calls
• Health and market surveys
• Enrollment and welcome calls
• New initiative awareness calls

LifePlans can customize a solution to meet your organizations needs and we stand ready to serve you.

To discuss how we can help your organization, please contact us by clicking on the link below or call us directly at 781-893-7600 extension 489.
           

Please click on the link below to receive more information on our service.

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